O texto traz conteúdos como: Th e European Commission’s New Procedural Package: Increasing Interaction With Parties and Enhancing the Role of the Hearing Offi cer; CBE, QC – Th e UK experience: Th e Grocery Supply Code of Practice; O poder de compra e as restrições verticais determinadas pela procura; Entidades administrativas independentes: Smoke & Mirrors; Switching Costs in the Portuguese Telecommunications Sector: Results from a Customer Survey.